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Account Support Representative

The Role

The Account Support Representative will act as an advocate for our clients and their day-to-day needs. This individual will provide legendary customer service to existing and potential Payfirma clients to help grow and accelerate their business. This is a great role for someone who is passionate about customer support and helping business' grow. 

Primary Responsibilities

  • Serve as a customer facing resource for all account inquiries
  • Provide exemplary support for all Payfirma products and services through phone, chat or email channels
  • Document all incoming cases and interactions and clients to provide the customer service team
  • Develop relationships with clients and accelerate their business through suggestions based on Payfirma principles and services
  • Meet and exceed individual and team targets on customer satisfaction, response time and churn rate


  • Exceptional communication skills, both written and verbal
  • Previous experience in a billing, finance or accounting field
  • A proven track record of delivering outstanding customer service
  • Flexibility to adapt to a constantly changing environment
  • Exceptionally strong work ethic and ability to be flexible on working hours
  • Positive, energetic and outgoing personality
  • Business level French language skills would be an asset

Working at Payfirma

Payfirma supports a healthy lifestyle and culturally diverse environment. Located in the heart of Vancouver’s lively financial district, Payfirma is walking distance from beaches, shops, restaurants, and public transit. We strongly believe in internal growth, and by allowing our Payfirmites to be promoted within, we encourage lifelong learning.

Enjoy a rewarding and challenging startup environment filled with fun perks!

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